Frequently Asked Questions
Discover everything you need to know about shopping with MARAIS.
What is the MARAIS shipping policy?
We offer complimentary express shipping on all orders over $300. Standard delivery typically takes 3-5 business days, while international shipping durations vary by location.
How can I return an item?
If you are not perfectly satisfied, you may return your items within 14 days of receipt. Items must be in their original condition with all MARAIS tags and packaging intact.
Are the products on MARAIS authentic?
Every item sold on MARAIS is guaranteed 100% authentic. we work directly with luxury fashion houses and authorized distributors to ensure the highest quality standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to follow your shipment's journey.
Do you offer professional styling advice?
Absolutely. Our MARAIS concierge team is available via live chat or email to provide personalized sizing recommendations and seasonal trend advice.